RETURNING AN ITEM COLLECTED IN STORE

HOW DOES IT WORK?

1. Before contacting the store you collected your item(s) from: contact Customer Service via the contact form on the website to notify us of your return. Make sure you do this within 14 days from the collection date of your order. This is to ensure that your refund is issued successfully.
2. Our customer service team will provide you with a returns number.
3. Return the bike to the store which you originally collected your item(s ) from.
4. GHOST will then liaise with our partner dealer who will repackage the product(s). GHOST will also arrange collection from our partner dealer the next working day.
5. Once the item(s) arrive with GHOST they will be inspected and your refund will be issued within 5 working days.

RETURNING A HOME DELIVERY ITEM

HOW DOES IT WORK?

1. Contact Customer Service via the contact form on the websiteto notify us of your return. Make sure you do this within 14 days from the delivery date of your order as determined by the courier delivery reports.
2. Our customer service team will provide you with a returns number and arrange a collection slot.
3. Securely repackage your item(s) into their original packaging in time for the collection slot. If you are unable to repackage your product into its original packaging there will be a charge (20 Euro for bikes) to supply replacement packaging.
4. The Courier will collect the item(s) from you. After that it usually takes one working day for the products to be delivered to GHOST.
5. Once the item(s) arrive with GHOST they will be inspected and your refund will be issued within 5 working days.