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WARRANTY/GUARANTEE
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GHOST-Bikes is fundamentally subject to the statutory provisions for warranty or any agreements reached with the respective dealer. Any warranty claims should be addressed to the dealer from who the GHOST bike was purchased. Should any defect or damage to a GHOST bike to which the warranty extends occur within the warranty period, please contact the respective dealer.
GUARANTEE
In addition to the warranty stipulated by German law, GHOST-Bikes GmbH provides an guarantee of between 3 and 5 years on the frame, depending on vehicle category/range of use. The guarantee begins with the transfer of the new bike from the dealer to the end customer. If you need to claim on your guarantee, please contact the dealer from whom the bike was purchased.
The guarantees are as follows for each vehicle category:
3 years for frames on Vehicle category/range of use 5 models
5 years for frames on Vehicle category/range of use 0, 1, 2, 3 and 4 models
Paintwork, decorations, additional frame components and bearings (in the case of full-suspension frames) are excluded. The guarantee is limited to the original purchaser and is non-transferable.
Which category is your bike in?
Find out here in which category/for which range of use your bike is.
WARRANTY CLAIMS
Guarantee and warranty claims are invalid in the event of
any defects or damage that are attributable to non-compliance with the specifications and instructions included in the original user manual.
any defects or damage that are attributable to the use of unapproved spare parts.
any defects or damage that are attributable to force majeure, accidents, improper use, repairs not performed by a professional, lack of maintenance, lack of care or wear and tear.
any modification made to the product without the prior consent of GHOST-Bikes GmbH insofar as any defects or damage are attributable to such.
Please note the additional information about neon colours.
REPLACEMENT PARTS & FURTHER INFORMATION
Replacement parts mainly include the following:
Rims (for bikes with rim brakes)
Tyres
Chain
Chain rings
Sprockets
Hub bearings
Bottom bracket
Head set
Bearing sets (for bikes with full suspension frames)
Cables
Brake discs
Brake pads
Handles
Saddle
Reducers, seals and bearings in chassis parts (fork, shocks) and adjustable seat posts
+(Rechargeable) batteries in electrical systems
In the event of a complain within the stipulated guarantee period, but outside the statutory warranty period, any defective frame will be repaired or replaced. The cost of troubleshooting, the installation of the components and for sending a frame within the stipulated time period will not be covered or reimbursed.
If a frame is replaced within the guarantee period, the guarantee period for the new frame shall begin from the date of replacement. However, the warranty period shall not be extended for the entire vehicle. If a specific replacement frame type is unavailable, GHOST-Bikes GmbH reserves the right to supply an alternative frame. This alternative frame may differ from the original in shape and colour, but its value shall be the same or higher.
Any warranty claims remain unaffected by this guarantee.